Manhwa18 Privacy Policy – How We Protect Your Data
This Privacy Policy explains how manhwa18 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy at every stage of your experience on this platform.
What information do we collect from users?
Manhwa18 collects several categories of information when you use our platform. This collection is necessary to enable us to deliver a secure, seamless service that meets the needs of users in Malaysia.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is used to verify your identity and keep your account secure from unauthorised access.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we retain information related to your chosen payment method, such as the account holder name, partially masked account number, and transaction records. We do not store full credit card numbers – card processing is handled by certified and regulated payment providers.
Device & Browser Information
We automatically collect technical data including IP address, device type, operating system, browser type, screen resolution, time zone, and language preference. This helps us optimise the platform for the Android and iOS mobile devices used by the majority of our users.
Usage Data
We record in-platform activity such as pages visited, games played, session duration, login frequency, and actions taken. This data helps us understand usage patterns and continuously improve the user experience.
How is this information used?
Manhwa18 uses collected information solely for legitimate purposes that are directly related to delivering our platform services. The following are the primary purposes for which your data is used:
- Identity verification and account security – To ensure only you can access your account and to prevent fraud.
- Financial transaction processing – To accurately process deposits, withdrawals, and payment records in MYR.
- Customer Support – So our support team can assist you quickly and effectively whenever needed.
- Platform improvements – To analyse usage patterns and improve platform features, performance, and usability.
- Important communications – To send you account-related notices, policy updates, and security information you need to be aware of.
- Legal compliance – To comply with applicable legal obligations in Malaysia, including anti-money laundering requirements.
Manhwa18 does not use your data for third-party advertising purposes without your explicit consent.
Cookies & tracking – what you need to know
Manhwa18 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored on your device when you visit a website.
Types of cookies we use
- Session cookies – Used to maintain your login status during an active session. Automatically cleared when you close your browser.
- Preference cookies – Saves your language, time zone, and display preferences so you don't have to reconfigure them each time.
- Analytics cookies – Collects non-personally identifiable usage data to help us understand how users interact with the platform.
- Security cookies – Helps detect suspicious activity and protects your account from unauthorised access.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the platform.
Data storage, security, and third-party sharing
Data Storage & Retention Period
Your personal data is stored on servers protected by SSL encryption and strict physical and digital security measures. manhwa18 retains active account data for as long as your account remains active. Once an account is closed, data no longer required for legal or accounting purposes will be deleted within a reasonable period following closure.
Technical Security Measures
We implement multiple layers of security including data encryption in transit and at rest, role-based access controls, round-the-clock system monitoring, and regular security audits. User passwords are stored as hashed values that cannot be decrypted by any party, including manhwa18 staff.
Third-Party Sharing
Manhwa18 does not sell, rent, or trade users' personal data to third parties for marketing purposes. We may share necessary information with the following parties strictly for operational purposes:
- Payment service providers that process your MYR transactions
- Technology infrastructure providers that support platform operations
- Regulatory authorities or law enforcement agencies when required under Malaysian law
All third parties we work with are bound by confidentiality agreements and are only permitted to use your data for the specified purposes.
Your rights as a manhwa18 user
As a manhwa18 user, you have certain rights regarding your personal data. We fully respect and uphold these rights:
You have the right to request and receive a copy of the personal data we hold about you.
You may request corrections to any personal information in our records that is inaccurate or incomplete.
You may request deletion of your personal data, subject to applicable legal obligations and operational requirements.
You have the right to object to the processing of your data for specific purposes that are not essential to the core service.
To exercise any of the rights above, contact us at [email protected] with sufficient proof of identity. We will process your request within a reasonable timeframe.
Policy updates and how to contact us
Privacy Policy Updates
Manhwa18 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or our operational practices. When significant changes are made, we will notify users via an in-platform notice or their registered email address. The date of the most recent update will always be displayed at the top of this document. Continued use of the platform after changes are published constitutes your acceptance of the latest version of this policy.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our team through the following channels:
- Email: [email protected]
- Live chat on the manhwa18 platform – available 24 hours a day
- Page FAQ for quick answers to common privacy-related questions
This policy applies to all manhwa18 platform users in Malaysia and is subject to applicable data protection laws in Malaysia.
Your privacy is manhwa18's top priority
Our platform is built with security and trust at its core. Register an account today and enjoy a safe, protected entertainment experience.